About Us

About Us

Your Partner in Growth, Innovation, and Reliability.

Zelalem Import & Export, along with Zelalem Biomedical Trading & Engineering and Pacific Water Well Drilling & Engineering, is a leading general trading company in Ethiopia. Since our establishment in 2009 (2002 E.C.), we have remained committed to delivering dependable, high-quality products at competitive prices, supported by flexible and affordable payment plans.

We primarily serve the southern regions of Ethiopia — including Sidama, CENRS, SENRS, SWENRS — as well as parts of Oromia. As part of our growth strategy, we are continuously expanding our branch and service center network to stay closer to our customers and meet their evolving needs.

Our organization currently employs over 80 skilled professionals across all branches. Our head office is located in Hawassa, with an additional branch office in Addis Ababa, ensuring efficient and accessible service throughout our operational regions.

Our Services

Reliability

We are committed to delivering dependable products and services our clients can trust. From quality imports to after-sales support, consistency is at the heart of everything we do.

Regional Expertise

With deep roots in Southern Ethiopia and a strong presence across key regions, we understand the unique needs of our clients and deliver solutions tailored to their environment.

Customer-Centered Service

Our growth is built on listening to our customers. Through affordable payment plans, responsive support, and expanding service centers, we ensure satisfaction at every step.

20+

Year of experience

325

Revenue in 2016

80+

Experts

302

Successfully Project

The Team

Our Experts

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Person 2

Person 3

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PROMISE OF QUALITY

Our Promise

TO OUR CUSTOMER


Strive to understand, anticipate and fulfil their
needs, providing them with the highest levels of
after sales service, quality products and
professional advise

Reach out and get ever closer to them wherever
they are

Make our products affordable through careful
sourcing, competitive pricing and convenient
payment schemes

TO OUR EMPLOYEES


Create new solutions we utilize innovative products,
fast & quality after sales services and solutions to
exceed our stakeholders’ expectations

TO OUR SOCIETY


Contribute to the comprehensive development of
our community

Care for the unprivileged

Protect our environment

Provide choice, opportunity and mobility

TO OUR BUSINESS PARTNERS


Build a long-term partnership characterized by
fairness and respect

Invest into the development of our mutual
business

Help our partners to achieve their own market
and business objectives

TO THE FUTURE


Stay true to our core values and business vision

Tackle opportunity with prudence, courage and
resolve

Continuously develop our capabilities

Tackle each task with passion and live each day with
gratefulness

Trust and Worth

Our Clients